#3
Cognitive ops leader
Cognitive Business Operations
TSAR IT
Orchestrate every process with Cognitive Business Operations inspired by TCS playbooks.
Pair command-center telemetry, AI service desks, and automation factories to remove friction, lift experience scores, and lock in outcome-based value.
60%
Manual effort removed
12
Global command hubs
Spotlight
Cognitive control tower rollout
TSAR converged finance, claims, and contact center operations into an AI-native control tower with automation pods and persona-based service desks.
- 60% manual effort reduction across claims adjudication.
- 35% faster case resolution with predictive alerting.
Command floor | London
Finance + CX towers sharing one telemetry wall
Automation pod | Pune
Digital workers co-created with domain SMEsTrusted by operations leaders at
Global insurersFortune 20 retailersTop 5 telcosNext-gen fintechsPublic sector majors
Value plays
Cognitive operations engineered for measurable impact
Modeled on the TSAR CBO stack, we blend AI copilots, automation, and experience design into modular plays you can plug into finance, CX, HR, and supply chain.
Cognitive Control Towers
Fuse telemetry, AI copilots, and domain playbooks to orchestrate finance, CX, and supply operations in real time.
- Unified signal lake for process + experience KPIs
- LLM copilots for exception guidance and playbook recall
- Embedded compliance monitors for regulated industries
Hyperautomation Fabric
Connect RPA, APIs, events, and decision engines into one automation runway purpose-built for scale.
- Automation discovery with process intelligence and task mining
- Composable services built on low-code + pro-code guardrails
- Event-driven architecture with digital twins for operations
AI Service Desks
Blend human talent, knowledge AI, and workflow orchestration to deliver proactive experience desks.
- Persona-based portals with guided journeys
- Knowledge graphs plus retrieval-augmented copilots
- Sentiment, VOC, and predictive SLA insights built-in
Outcome Governance
Run operations like a product with outcome-based contracts, value assurance, and sustainability telemetry.
- Value dials aligned to CFO, COO, and CHRO priorities
- Embedded ESG and risk lenses for every workflow
- Continuous improvement flywheels with OKR dashboards
Process mining, experience diagnostics, and control-tower blueprinting to identify value pools.
- CxO value mapping and journey heatmaps
- Process + task mining with AI signal overlays
- Risk, ESG, and compliance readiness scans
Automation waves, AI service desks, and command-center deployment with change playbooks.
- Digital worker factory with reusable components
- Experience-led workflow redesign and LLM enablement
- Command center rollout with live KPI streaming
Continuous value assurance with predictive insights, FinOps, and talent co-creation.
- Predictive SLA alerts and anomaly detection
- Value realization office with FinOps + OpEx guardrails
- Talent + gig mesh orchestration with skills telemetry
Immersive operations
Studios where digital workers, AI, and talent converge
Walk the floors virtually: cognitive command centers pulsing with live KPIs, automation pods industrializing digital workers, and labs crafting AI service desks.
14
Experience studios
40+
Automation pods
120+
AI copilots deployed
Finance, procurement, and CX telemetry fused with AI copilots for instant intervention.
Hyperautomation squads industrialize digital workers and reusable micro-journeys.
Human-centered designers, data scientists, and service leads co-create AI service desks.
Site reliability + risk experts run predictive assurance and sustainability telemetry.
Tour a cognitive control tower where AI copilots, automation pods, and domain experts orchestrate every transaction.
Featured story
Cognitive Business Operations
Watch how TSAR builds AI-native operations runways with command centers, automation factories, and experience labs.
- Kick-start transformation with 180+ cognitive playbooks and domain canvases.
- Pair AI service desks with automation to eliminate manual effort and shrink SLAs.
- Run operations like a product with command-center telemetry and value guardrails.
60%
manual effort removed
35%
faster case resolution
50+
NPS lift delivered
Signature programs
Pre-built journeys to compress time-to-value
Co-create with cognitive strategists, automation leads, and experience SMEs to launch AI-native operations in weeks.
Finance + supply
Cognitive Command Center
45% fasterLive control tower blending telemetry, AI copilots, and automation pods for mission-critical towers.
- 45% faster exception closure
- One-click drill-down to process twins
- Predictive ESG + risk observability
CX + employee
AI Service Desk Accelerator
70% digitalPersona-based desks that pair knowledge AI, automation, and human experts across follow-the-sun hubs.
- 50-point NPS lift
- 70% digital containment
- Guided journeys with sentiment triggers
Enterprise ops
Intelligent Operations Spine
30% CTSOutcome-linked contract backed by automation, analytics, and talent pods for finance, HR, and procurement.
- 30% cost-to-serve reduction
- 3x automation throughput
- Continuous value dashboards
180+
Cognitive playbooks
Industry-calibrated workflows spanning finance, CX, and supply.25%
Avg SLA uplift
AI copilots + automation fabric embedded in operations.40+
Digital worker factories
Global pods co-creating bots, models, and experience assets.Global delivery grid
Studios engineered like TSAR CBO runways
Follow-the-sun pods blend design, automation, and AI talent so every process tower runs on a cognitive stack.
18
CBO delivery studios
24x7
Command coverage
SOC2
Trust posture
London, Bengaluru
Cognitive Runway Studio
Command center buildsSignal fusionOutcome governance
Pune, Guadalajara
Automation Fabric Garage
Digital workersAPI + workflow meshLLM copilots
New York, Amsterdam
Experience Intelligence Lab
Journey designService desksSentiment + VOC analytics
Cognitive command rollout
60% automation
Claims adjudication
+50 NPS
Agent + customer
Case study
Global insurer rewires claims, policy servicing, and finance on a cognitive ops backbone
TSAR converged finance, claims, and contact center operations into an AI-native control tower with automation pods and persona-based service desks.
260+
Digital workers
Claims, finance, CX towers35%
Faster cycle time
Predictive case routing50+
NPS lift
AI service desk + VOC loopsChallenge
- 45+ handoffs per claim created leakage and compliance risk.
- Legacy BPM workflows limited access to telemetry and experience insights.
- Manual work allocation slowed response time during peak events.
Solution
- Built a cognitive command center with live process + sentiment telemetry.
- Launched automation waves across claims, policy servicing, and finance reconciliation.
- Deployed AI service desks with knowledge graphs and guided journeys for agents and partners.
Outcome
- 60% manual effort reduction across claims adjudication.
- 35% faster case resolution with predictive alerting.
- 50-point NPS lift for agents and customers using the new desks.
Discover
4 weeks
Process mining + blueprintBuild
14 weeks
Automation + AI desk rolloutScale
12 weeks
Command center + value office“TSAR gave us command-center visibility, AI copilots, and automation pods that flex with the business every day.”— COO, Global Insurer
Connect
Request cognitive business operations
Share a snapshot of your operations so our CBO leaders can mobilize the right strategists, automation pods, and command-center architects.
CBO immersion lab
Half-day virtual walkthrough of cognitive command towers tailored to your industry.
Value storyboard + priority mapAutomation discovery sprint
Two-week diagnostic combining process mining and design clinics to prioritize automation plays.
Automation + AI backlog