BPO-Service refers to the process of creating software applications specifically designed to run on mobile devices such as smartphones and tablets, as well as other platforms like desktop computers and wearable devices.
Handling customer inquiries, complaints, and requests via phone, email, live chat, or social media channels.Proactively reaching out to customers for surveys, feedback collection, appointment reminders, or follow-up calls.
Providing technical assistance and troubleshooting support for software, hardware, and IT-related issues.Providing technical assistance and troubleshooting support for software, hardware, and IT-related issues.Offering remote assistance and solutions for resolving technical problems, system errors, and network issues.
Managing customer data, updating CRM systems, and ensuring data accuracy and completeness. Collecting, analyzing, and reporting customer feedback and satisfaction survey results to drive improvements in products and services.
Handling sales inquiries, product information requests, and order processing for customers. Conducting outbound sales calls for lead generation, prospecting, appointment setting, and sales follow-ups.
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